Privacy policy

Last Updated: March 2026

At Knots in the Sky Handmade (“KITS,” “we,” “us,” or “our”), we are committed to protecting your privacy with the same intentionality we bring to our hand-crafted goods. This policy explains how we collect, use, and protect your information when you visit our studio online or purchase from our collections.

1. Information We Collect

We collect information that you provide directly to us to ensure a seamless gifting experience, including:

  • Contact Details: Name, email address, and phone number.

  • Transaction Data: Shipping and billing addresses, and order history.

  • Payment Information: Processed securely through our trusted partners (Shopify, PayPal, etc.). We do not store your full financial data on our servers.

  • Direct Communication: Any inquiries or custom order requests sent to our studio.

2. How We Use Your Data

We use your information exclusively to provide a high-quality, professional service:

  • Fulfillment: To process, craft, and ship your made-to-order keepsakes.

  • Communication: To send order updates, shipping notifications, and respond to your inquiries.

  • Studio Updates: If you opt-in, we may send occasional emails about new collection drops or local market schedules. You can unsubscribe at any time.

  • Security: To prevent fraud and maintain the integrity of our studio’s digital environment.

3. Third-Party Partnerships

We only share the minimum information necessary with trusted third-party providers to complete your order, such as:

  • Payment Processors: Shopify Payments, Shop Pay, or PayPal.

  • Shipping Carriers: USPS and UPS.

  • Email Marketing: For our studio newsletter (only with your consent).

4. Cookies & Analytics

Our website uses cookies to improve your browsing experience, such as remembering items in your cart and analyzing site traffic. This helps us understand which collections our community loves most so we can continue to refine our offerings.

5. Your Rights & Data Integrity

We retain your data only as long as necessary to fulfill our legal and business obligations. Depending on your location, you may have the right to access, correct, or request the deletion of your personal information.

6. Contact Our Studio

For any privacy-related questions or data requests, please contact us at mail@knotsinthesky.com.